CROWDCAR TERMS & CONDITIONS

Effective Date: May 21, 2026

CrowdCar LLC | www.crowdcarapp.com

READ THESE TERMS CAREFULLY BEFORE USING THE CROWDCAR PLATFORM. BY CREATING AN ACCOUNT OR USING THE PLATFORM IN ANY WAY, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT ACCESS OR USE THE PLATFORM.

1.  Agreement to Terms

These Terms & Conditions ("Terms") form a binding legal agreement between you and CrowdCar LLC ("CrowdCar"), a limited liability company, governing your access to and use of the CrowdCar mobile application and any related services (collectively, the "Platform").

Your use of the Platform constitutes acceptance of these Terms, the CrowdCar Privacy Policy, and any other policies CrowdCar references or links from within the Platform. These documents together constitute the entire agreement between you and CrowdCar regarding the Platform and replace any prior understanding, communication, or agreement between you and CrowdCar on the same subject. You should read these Terms in full before creating an account. If anything in these Terms is unclear, you should consult independent legal or financial advice before agreeing to them. CrowdCar will not provide individual interpretation or legal advice about these Terms to any User.

2.  Definitions

The following terms have the meanings assigned here wherever they appear in this agreement:


"Platform" means the CrowdCar mobile application and any associated website, software, or service operated by CrowdCar.

"User" means any individual who registers for or accesses the Platform, whether as a Driver, Rider, or both.

"Driver" means a User who posts a Trip on the Platform and offers one or more Seats to Riders.

"Rider" means a User who books or occupies a Seat on a Trip posted by a Driver.

"Trip" means a pre-planned journey that a Driver posts on the Platform, specifying origin, destination, date, time, available Seats, and Trip Price.

"Seat" means a single passenger space offered by a Driver in connection with a Trip.

"Booking" means a Rider's confirmed reservation of a Seat on a Trip.

"Trip Price" means the amount a Rider pays per Seat, as set by the Driver within Platform-imposed limits.

"Service Fee" means the fee CrowdCar deducts from the Driver's payout for use of the Platform.

"Cost-Sharing Arrangement" means a non-commercial arrangement in which Riders contribute to a Driver's pre-existing travel costs without generating profit for the Driver.

"Third-Party Services" means external platforms and vendors integrated with the Platform, including Stripe, Google Maps, Mapbox, and Persona.

"Content" means any text, data, images, messages, or other information a User submits to or transmits through the Platform.


3.  Platform Description and Limitations

CrowdCar operates as a neutral online marketplace that connects Drivers and Riders for the purpose of arranging shared, pre-planned trips on a cost-sharing basis.


CrowdCar is not a transportation company. Specifically:


CrowdCar performs only basic identity verification through its third-party vendor, Persona. This verification does not constitute a background check, criminal history review, driving record review, or endorsement of any User.

4.  Eligibility Requirements

To register for or use the Platform, you must:



If you register as a Driver, you must also satisfy the additional requirements in Section 6. CrowdCar may, at its discretion, request additional information or documentation to confirm your eligibility before or after you create an account. If you cannot or do not provide that information when reasonably requested, CrowdCar may decline to register you, restrict your access, or suspend or close your account. You may not create more than one account, create an account on behalf of someone else without their authorization, or create an account if CrowdCar has previously suspended or terminated your account.

5.  Account Registration and Security

You must create an account to access the Platform. When you register, you agree to:


You may not share your account, transfer it to another person, or allow another person to use it on your behalf. You are responsible for any Trip, Booking, message, or payment associated with your account, whether or not you personally initiated it. If your account is used by someone else as a result of your failure to protect your credentials, CrowdCar may treat those actions as your own for purposes of these Terms.


CrowdCar may suspend or terminate any account at its discretion, including where CrowdCar reasonably believes an account has been compromised, used in violation of these Terms, or used in a way that creates risk to other Users, the Platform, or third parties.

6.  Driver Obligations and Insurance Acknowledgment

This section applies to any User who posts a Trip on the Platform. By posting a Trip, you represent and warrant the following:

6.1 Licensing and Vehicle

6.2 Insurance Acknowledgment

YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHETHER YOUR PERSONAL AUTO INSURANCE POLICY COVERS COST-SHARING ARRANGEMENTS OF THIS KIND. MANY STANDARD PERSONAL AUTO INSURANCE POLICIES EXCLUDE OR LIMIT COVERAGE WHEN A VEHICLE IS USED TO TRANSPORT PASSENGERS FOR COMPENSATION OR COST-SHARING. CROWDCAR DOES NOT PROVIDE, ARRANGE, OR VERIFY INSURANCE COVERAGE FOR ANY DRIVER OR VEHICLE.

By posting a Trip, you acknowledge that:

6.3 Non-Commercial Conduct

7.  Rider Obligations

By booking a Trip, you agree to:



Riders acknowledge that CrowdCar does not guarantee the identity, qualifications, insurance, vehicle condition, or conduct of any Driver. Riders are responsible for evaluating whether to accept a Trip and may decline or exit any Trip if they feel unsafe.


Riders agree not to bring weapons, illegal substances, hazardous materials, or animals onto a Trip without the Driver's advance permission. Riders agree not to consume alcohol or drugs in the vehicle, distract or interfere with the Driver, or engage in conduct that creates a safety risk for the Driver or other passengers. Riders are responsible for any damage they cause to the vehicle during a Trip and agree to reimburse the Driver for reasonable repair or cleaning costs.

8.  Trip Scope and Geographic Restrictions

At this time, the Platform is available only for Trips that start, end, and occur entirely within the State of Ohio. Drivers are solely responsible for confirming that their Trip complies with this restriction before posting.

Trips may not cross state lines or originate or terminate outside Ohio, even where the most direct route between two Ohio points would do so. CrowdCar may decline, cancel, or remove any Trip that does not comply with this restriction without notice and without liability to the Driver or any Rider.


CrowdCar reserves the right to expand, modify, or restrict geographic availability at any time and for any reason. When the Platform becomes available in additional locations, the rules and obligations in these Terms will apply to those locations unless CrowdCar publishes separate or supplemental terms.

9.  Cost-Sharing Structure and Fee Disclosure

CrowdCar facilitates Cost-Sharing Arrangements. The Platform is not designed for, and must not be used for, commercial transportation or profit-generating activity by Drivers.

9.1 Price Limits

Drivers set their Trip Price within limits established by the Platform. The total amount collected from all Riders for a single Trip is capped based on applicable IRS standard mileage rates. This cap is in place to confirm that Drivers do not exceed cost-recovery and do not generate profit from Trips.

9.2 Fee Structure

CrowdCar deducts its Service Fee from the Driver's payout. The Rider pays only the Trip Price set by the Driver. CrowdCar does not add any charge to the Rider's payment above the Trip Price. Before confirming a Trip posting, the Driver will be shown the exact amount they will receive after the Service Fee and any applicable Third-Party processing fees are deducted.

9.3 No Profit

Drivers must not generate profit from Trips. CrowdCar reserves the right to suspend or terminate any account found to be using the Platform for commercial or profit-generating transportation activity.

This cost-sharing structure, including the price cap and fee arrangement, is designed to maintain the Platform's classification as a non-commercial Cost-Sharing Arrangement rather than a TNC or for-hire transportation service under applicable state and federal standards.

10.  Payments and Payouts

All payments on the Platform are processed through Stripe, a third-party payment processor. By using the Platform, you agree to Stripe's terms of service and privacy policy.


11.  Cancellations and Refunds

Refund eligibility depends on the timing and circumstances of the cancellation and is subject to Stripe's processing limitations. Stripe's processing fees are non-refundable regardless of the reason for cancellation.

CrowdCar reserves the right to determine refund eligibility at its discretion. Specific refund policies will be disclosed on the Platform at the time of Booking, and those policies are incorporated into these Terms.


If a Driver cancels a Trip after a Rider has booked a Seat, CrowdCar will work in good faith to refund the Rider's Trip Price, subject to Stripe's processing limitations. CrowdCar is not obligated to provide a replacement Trip or to cover any costs the Rider incurs as a result of a cancellation, including alternative transportation, accommodations, missed connections, or lost time. CrowdCar may apply reasonable consequences to Drivers who cancel Trips repeatedly, including suspension or termination of the Driver's account.


If a Rider does not appear at the agreed pickup location within a reasonable window after the scheduled Trip time, the Driver may treat the Booking as a no-show and the Rider may not be entitled to a refund.

12.  User Communications and Messaging

The Platform includes in-app messaging that allows Drivers and Riders to communicate about Trips. By using the messaging feature, you agree to:


CrowdCar is not the author, publisher, or distributor of any Content that Users transmit through the Platform's messaging feature. CrowdCar's role is limited to providing the technical infrastructure that enables Users to communicate with each other. CrowdCar is not treated as the publisher or speaker of any User-generated Content and is not liable for any Content transmitted by Users through the Platform.

CrowdCar reserves the right, but not the obligation, to monitor, remove, or restrict access to Content that violates these Terms.

13.  Prohibited Conduct

You may not use the Platform to:


CrowdCar may remove Content and suspend or terminate accounts for violations of this section without prior notice. CrowdCar may also report conduct that appears to violate the law to law enforcement, regulators, or other appropriate authorities and may cooperate with any resulting investigation, including by producing User account information as required.

14.  Third-Party Services

The Platform integrates with the following Third-Party Services:

Stripe: Handles all payment processing and Driver payouts. Stripe's terms of service and privacy policy govern your payment data.

Google Maps and Mapbox: Provide mapping and navigation services within the Platform. Each service's terms govern its respective functionality.

Persona: Provides basic identity verification for Users. Persona's terms of service and privacy policy govern its collection and processing of identity data.

CrowdCar is not responsible for the availability, accuracy, security, or privacy practices of any Third-Party Service. Your use of Third-Party Services is at your own risk and subject to each provider's terms. A disruption or failure of any Third-Party Service does not create liability on the part of CrowdCar.

15.  Content and Intellectual Property

15.1 CrowdCar Intellectual Property

The Platform and all content, software, graphics, logos, trademarks, and materials provided by CrowdCar are owned by or licensed to CrowdCar and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any CrowdCar-owned material without express written permission.

15.2 User Content

You retain ownership of Content you submit to the Platform. By submitting Content, you grant CrowdCar a non-exclusive, worldwide, royalty-free license to use, store, display, and process that Content solely to operate and improve the Platform. You represent that you own or have the right to submit any Content you post and that your Content does not infringe any third-party rights.

You agree not to submit Content that is unlawful, fraudulent, defamatory, threatening, harassing, obscene, infringing, or that promotes discrimination or violence. You also agree not to submit Content that contains personal information about another person without their consent, advertises services unrelated to a Trip, or attempts to direct Users to transact outside the Platform.


CrowdCar may remove Content that violates these Terms or is otherwise objectionable, at its sole discretion. CrowdCar is not obligated to monitor or pre-screen Content, and the absence of review does not signal approval. CrowdCar may also retain copies of removed Content as needed to enforce these Terms or to comply with applicable law.

16.  Account Suspension and Termination

CrowdCar may suspend or terminate your account at any time, with or without notice, for any of the following reasons:


Upon termination, your right to access the Platform ends immediately. Any pending Bookings tied to your account may be cancelled by CrowdCar without further obligation to you or any other User. CrowdCar may retain account information, transaction records, and communications after termination for as long as needed to comply with legal obligations, resolve disputes, prevent fraud, and enforce these Terms.


CrowdCar is not liable to you for any termination, including for loss of access, lost opportunities, lost earnings, or any inconvenience caused by termination. Provisions of these Terms that by their nature should survive termination will survive, including Sections 9, 12, 17, 18, 19, and 20.


You may close your account at any time by contacting support@crowdcarapp.com. Closing your account does not relieve you of any obligation that arose before closure, including outstanding payment obligations, indemnification obligations, or liability for breach of these Terms.

17.  Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROWDCAR DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

(A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;

(B) WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;

(C) WARRANTIES AS TO THE ACCURACY OR COMPLETENESS OF ANY CONTENT ON THE PLATFORM;

(D) WARRANTIES REGARDING THE IDENTITY, QUALIFICATIONS, INSURANCE STATUS, OR CONDUCT OF ANY USER;

(E) WARRANTIES THAT ANY TRIP WILL BE COMPLETED AS POSTED OR THAT ANY BOOKING WILL BE HONORED.

CROWDCAR DOES NOT VERIFY THAT DRIVERS ARE INSURED, LICENSED, OR QUALIFIED TO OPERATE A VEHICLE. RIDERS ASSUME ALL RISK ASSOCIATED WITH PARTICIPATING IN ANY TRIP. ANY ADVICE OR INFORMATION YOU OBTAIN FROM CROWDCAR OR THROUGH THE PLATFORM DOES NOT CREATE A WARRANTY THAT IS NOT EXPRESSLY STATED IN THESE TERMS. NO USER MAY RELY ON ANY ORAL OR WRITTEN STATEMENT FROM CROWDCAR PERSONNEL OR REPRESENTATIVES THAT CONFLICTS WITH THESE TERMS.

18.  Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CROWDCAR, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, INCLUDING BUT NOT LIMITED TO:

(A) PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING FROM OR RELATED TO ANY TRIP;

(B) LOSS OF DATA, PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITIES;

(C) UNAUTHORIZED ACCESS TO OR USE OF YOUR ACCOUNT OR PERSONAL INFORMATION;

(D) ERRORS, OMISSIONS, OR INACCURACIES IN PLATFORM CONTENT;

(E) CONDUCT OF ANY USER ON OR OFF THE PLATFORM;

(F) ANY FAILURE OR DISRUPTION OF THIRD-PARTY SERVICES.


IN NO EVENT WILL CROWDCAR'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM EXCEED THE GREATER OF: (A) THE TOTAL SERVICE FEES PAID BY YOU TO CROWDCAR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ON WHICH A CLAIM IS BASED, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF CROWDCAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, CrowdCar's liability will be limited to the maximum extent permitted by law.l

19.  Indemnification

You agree to indemnify, defend, and hold harmless CrowdCar and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

CrowdCar reserves the right to assume exclusive control of the defense and settlement of any claim covered by this section, at your expense. If CrowdCar assumes the defense, you agree to cooperate fully, including by providing information, witnesses, and reasonable access to documents in your possession. You may not settle or compromise any claim covered by this section without CrowdCar's prior written consent.


Your obligations under this section survive termination of your account and these Terms.

20.  Dispute Resolution and Arbitration

20.1 Informal Resolution

Before filing any formal legal proceeding, you agree to first provide CrowdCar with written notice describing your claim in reasonable detail and the relief you seek. Send notice to: legal@crowdcarapp.com. CrowdCar will have thirty (30) days after receiving your notice to attempt to resolve the dispute informally. You agree to participate in good faith in any informal resolution process.

20.2 Binding Arbitration

If informal resolution does not resolve the dispute within thirty (30) days, you and CrowdCar each agree to resolve the dispute through final and binding individual arbitration rather than in court, except as provided in Section 20.4.


The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as in effect at the time of the dispute. The arbitration will be seated in Ohio. The arbitrator will have the authority to award any relief that a court could award, subject to the limitations in Section 18.

20.3 Class Action Waiver

YOU AND CROWDCAR EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. IF THIS WAIVER IS FOUND UNENFORCEABLE, THEN THE ENTIRETY OF SECTION 20.2 WILL BE NULL AND VOID.

20.4 Small Claims Exception

Either party may bring an individual claim in small claims court in lieu of arbitration, provided the claim qualifies for small claims court under applicable Ohio rules and the claim remains on an individual basis.

20.5 Survival

This Section 20 survives termination of these Terms and your account for any reason.


21.  Governing Law

These Terms are governed by and construed under the laws of the State of Ohio, without regard to conflict-of-law principles. Federal law applies where applicable, including the Federal Arbitration Act, which governs Section 20.

Subject to Section 20, any legal proceeding not subject to arbitration will be brought exclusively in the state or federal courts located in Stark County, Ohio, and both parties consent to personal jurisdiction and venue in those courts. Both parties waive any objection based on inconvenient forum.


If you bring any claim against CrowdCar, you must do so within one year after the claim arose. Claims brought after that period are barred. This shortened period does not apply where applicable law prohibits parties from agreeing to a shorter limitations period.

22.  Modifications to These Terms

CrowdCar reserves the right to modify these Terms at any time. For material changes, CrowdCar will provide at least fourteen (14) days' advance notice via email or a prominent notice on the Platform before the changes take effect. For non-material changes, such as clarifications or corrections, updates may take effect immediately upon posting.

Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to revised Terms, you must stop using the Platform before they take effect and close your account if you have one.


The version of the Terms in effect at the time you use the Platform governs your use during that period. CrowdCar will keep prior versions of these Terms available on request. The date listed at the top of these Terms reflects the most recent revision.

23.  General Provisions

23.1 Entire Agreement

These Terms, together with CrowdCar's Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and CrowdCar regarding the Platform and supersede all prior agreements.

23.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. All remaining provisions remain in full force.

23.3 No Waiver

CrowdCar's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

23.4 Assignment

You may not assign or transfer these Terms or any rights or obligations under them without CrowdCar's prior written consent. Any attempted transfer in violation of this section is void. CrowdCar may assign these Terms, in whole or in part, without notice, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit each party's permitted successors and assigns.

23.5 Relationship of the Parties

Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and CrowdCar. Drivers are independent private individuals. CrowdCar is a marketplace platform only.

23.6 Force Majeure

CrowdCar is not liable for any failure or delay in performance caused by events outside its reasonable control, including natural disasters, severe weather, pandemics, public health emergencies, government actions, civil unrest, war, terrorism, labor disputes, internet or telecommunications outages, or failures of Third-Party Services. During any such event, CrowdCar may suspend or modify the Platform without notice and without liability to any User.

23.7 Notices

CrowdCar may provide notices to you through the Platform, by email to the address associated with your account, or by other reasonable means. Notices to CrowdCar must be sent in writing to legal@crowdcarapp.com or to the mailing address listed on the Platform. Notices are effective when sent.

23.8 No Third-Party Beneficiaries

These Terms are for the benefit of you and CrowdCar only. No other person or entity has any right to enforce these Terms or any provision of them.

24.  Contact Information

For questions about these Terms, contact CrowdCar at:


CrowdCar LLC

Email: support@crowdcarapp.com 

Website: www.crowdcarapp.com 


BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS & CONDITIONS.

Last Updated: May 21, 2026