CrowdCar Terms & Conditions

Last Updated: March 23, 2026

1. Introduction

Welcome to CrowdCar. These Terms & Conditions (“Terms”) govern your access to and use of the CrowdCar mobile application (the “App”) operated by CrowdCar LLC (“CrowdCar,” “we,” “us,” or “our”).

By accessing or using the App, you agree to be bound by these Terms. If you do not agree, you must not use the App.

CrowdCar’s services are currently accessible only via the mobile application. Our website is informational and does not provide access to the services.

2. Definitions

For the purposes of these Terms:

• “Platform” means the CrowdCar mobile application.

• “User” means any individual who accesses or uses the Platform.

• “Driver” means a User who posts and conducts a Trip.

• “Rider” means a User who books or participates in a Trip.

• “Trip” means a pre-arranged journey posted by a Driver.

• “Seat” means a passenger space offered by a Driver for a Trip.

• “Booking” means a Rider’s reservation of a Seat.

• “Service Fee” means any fee charged by CrowdCar for facilitating the Platform.

• “Third-Party Processor” means an external payment provider such as Stripe.

3. Nature of the Service

CrowdCar is a technology platform that enables Users to connect for the purpose of arranging shared, pre-planned trips.

CrowdCar does not provide transportation services.

• CrowdCar is not a carrier, transportation provider, taxi service, or transportation network company (TNC).

• Drivers are independent individuals, not employees, agents, or representatives of CrowdCar.

• CrowdCar does not direct, control, or manage Drivers or Trips.

All transportation arrangements are made directly between Users.

4. Eligibility

To use the Platform:

• You must be at least 18 years of age.

• You may only book Trips for individuals who are 18 years of age or older.

• You must have the legal capacity to enter into binding agreements.

5. User Accounts

You agree to:

• Provide accurate and complete information

• Maintain the confidentiality of your account

• Be responsible for all activity under your account

CrowdCar reserves the right to suspend or terminate accounts at its discretion.

6. User Conduct and Restricted Activities

Users must not:

• Violate any applicable law

• Misrepresent identity or qualifications

• Post false or misleading Trips

• Use the Platform for commercial transportation services

• Harass, threaten, or harm other Users

• Interfere with Platform functionality

CrowdCar may remove content or suspend Users for violations.

7. Driver Requirements and Responsibilities

If you act as a Driver, you represent and warrant that:

1. You hold a valid driver’s license applicable to the vehicle you operate.

2. You are authorized to use the vehicle for the Trip, whether as owner or with permission.

3. You are the driver for the entire duration of the Trip you post.

4. The vehicle is covered by valid insurance as required by applicable law.

5. You are physically and medically fit to operate a motor vehicle safely.

6. The vehicle:

   • Has four wheels

   • Has no more than seven seats

   • Is legally operable on public roads

7. You will not post duplicate Trips for the same journey.

8. You will not offer more Seats than are physically available.

9. All Seats offered are equipped with seatbelts where required by law.

10. The vehicle is in safe working condition and compliant with all applicable laws and regulations, including inspection and registration requirements in the State of Ohio.

11. You are acting as a private individual and not as a commercial transportation provider.

8. Bookings and Rider Responsibilities

When booking a Trip, Riders agree to:

• Provide accurate information necessary for the Trip

• Share reasonable information with the Driver relevant to safety or coordination

• Arrive on time and behave respectfully

Riders are responsible for their own safety and decisions when participating in a Trip.

9. Trip Scope and Geographic Limitation

At this time:

• All Trips must start, end, and occur entirely within the State of Ohio.

• Drivers are solely responsible for ensuring compliance with this requirement.

CrowdCar reserves the right to expand or modify geographic limitations at any time.

10. Pricing and Cost-Sharing

CrowdCar connects Drivers and Rider for trips that operate on a cost-sharing model, not a for-profit transportation model. This means:

• Drivers are provided a price recommendation based on Trip information and may adjust the price for a Trip within limits set by the Platform.

• The amount of money collected from all Riders in a Trip is collectively capped based on applicable mileage standards (e.g., IRS mileage rates).

• Drivers must not generate profit from Trips and are responsible for ensuring compliance with this requirement.

CrowdCar does not guarantee pricing accuracy or enforce individual cost calculations beyond system limits. We reserve the right to terminate the account of any member found generating profit from Trips.

11. Payments and Payouts

Payments are processed through a Third-Party Processor, such as Stripe.

By using the Platform, you agree:

• Payments are subject to the terms of the Third-Party Processor

• CrowdCar does not store or control your payment information

Driver Payouts

• Funds collected from Riders may be transferred to Drivers via third-party systems (e.g., Stripe Connect)

• Processing times and availability of funds depend on the Third-Party Processor

Fees

• CrowdCar take a percentage of the Price as a Service Fee for use of the Platform

• The Driver will be made aware of the amount of money that they will receive for the completion of a Trip, deducting all third-party fees and the Service Fee.

12. Refunds and Cancellations

Refunds are handled in accordance with CrowdCar policies and Third-Party Processor limitations.

• Refunds may exclude non-recoverable processing fees

• Stripe or similar processing fees are non-refundable

• Refund eligibility may depend on:

  • Timing of cancellation

  • Circumstances of the Trip

  • Dispute outcomes

CrowdCar reserves the right to determine refund eligibility at its discretion.

13. Messaging and Communication

The Platform may include messaging features.

Users agree:

• To use messaging only for purposes related to Trips or the Platform

• Not to misuse messaging for spam, harassment, or unrelated activities

Users may share contact information at their discretion.

14. Content Moderation

CrowdCar reserves the right to:

• Remove content that is illegal or disruptive

• Restrict or terminate access to Users who violate these Terms

Moderation decisions are at CrowdCar’s sole discretion.

15. Third-Party Services and Identity Verification

CrowdCar may use third-party services for:

• Payment processing (e.g., Stripe)

• Identity verification (e.g., Persona)

CrowdCar does not guarantee:

• The accuracy of identity verification results

• The reliability or safety of any User

You agree that reliance on such services is at your own risk.

16. Privacy and User Information

CrowdCar may collect and store information including:

• Name

• Email address

• Phone number

• Identification details (e.g., driver’s license data)

CrowdCar may collect and send the following information to a Third-Party Processor:

• Credit card / debit card information

A Third-Party Processor may collect other sensitive information that is not handled at any point by CrowdCar itself. Use of such information is governed by our Privacy Policy.

17. Intellectual Property

All Platform content, trademarks, and technology are owned by CrowdCar LLC.

Users are granted a limited, non-exclusive, non-transferable license to use the Platform.

18. Indemnification

You agree to indemnify and hold harmless CrowdCar LLC from any claims arising from:

• Your use of the Platform

• Your participation in any Trip

• Your violation of these Terms

19. Limitation of Liability

To the maximum extent permitted by law:

• CrowdCar shall not be liable for indirect, incidental, or consequential damages

• CrowdCar’s total liability shall not exceed the lesser of:

  • The amount paid by the User, or

  • $250 USD

CrowdCar is not liable for:

• Actions of Users

• Accidents or incidents during Trips

• Payment processing errors

• Identity verification inaccuracies

20. Term and Termination

These Terms remain in effect while you use the Platform.

CrowdCar may suspend or terminate access at any time, with or without notice.

21. Dispute Resolution and Arbitration

Any disputes shall be resolved through binding arbitration in the State of Ohio.

• Users waive the right to participate in class actions

• Arbitration shall be conducted on an individual basis

22. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles.

23. Modifications to Terms

CrowdCar may modify these Terms at any time.

• Continued use of the Platform constitutes acceptance of updated Terms

• CrowdCar is not obligated to provide advance notice

24. Confidentiality

Users agree not to disclose confidential information, including the sensitive information of other Users, obtained through the Platform.

25. Relationship of the Parties

Nothing in these Terms creates:

• Employment

• Partnership

• Agency relationship

between CrowdCar and any User.

26. Contact Information

CrowdCar LLC

6545 Market Ave.

North STE 100

North Canton, OH 44721

United States

Phone: ‪(234) 203-2035‬

Email: hello@crowdcarapp.com