CrowdCar Privacy Policy

Last Updated: March 23, 2026

1. Introduction

CrowdCar LLC (“CrowdCar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using the CrowdCar mobile application (the “App”) and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, store, and disclose your personal information, as well as your rights regarding that information. By using our Services, you agree to the terms outlined in this Privacy Policy.

2. Definitions

For the purposes of this Privacy Policy:

• User / You / Your: Any individual using the CrowdCar App, whether as a driver, rider, or account holder.

• Driver: A User who posts a Trip and offers rides to others.

• Rider: A User who books a Trip offered by a Driver.

• Trip: A ride offered through the App by a Driver, which can only start, end, and take place within Ohio during our current trial operations.

• Personal Information: Any information that identifies or can reasonably identify a User, including sensitive personal information as defined in Section 6.

• Sensitive Personal Information: Includes Social Security numbers, government-issued IDs, financial information, and any information considered sensitive under U.S. or state law.

3. Eligibility

Users must be 18 years of age or older. Users may only book rides for themselves or for other Users who are 18 or older.

Drivers must meet all of the following criteria:

1. Possess a valid U.S. driver’s license.

2. Offer Trips only for vehicles they own or operate with explicit permission from the owner.

3. Remain the primary driver of the vehicle during the Trip.

4. Ensure the vehicle is insured with valid third-party coverage.

5. Have no medical or other restrictions preventing safe operation of the vehicle.

6. Offer only standard touring vehicles with up to 7 seats.

7. Do not post duplicate Trip listings for the same journey.

8. Offer only the number of seats physically available in the vehicle, each with a seatbelt.

9. Maintain the vehicle in safe and legal condition, including current registration and inspection as required by Ohio law.

10. Act as a consumer and not a professional transportation service provider.

4. Information We Collect

We collect personal information to provide and improve our Services, ensure safety, and comply with applicable laws.

4.1 Information You Provide Directly

• Name, phone number, email address, and mailing address.

• Profile photos and optional personal details.

• Account login credentials.

• Trip information you post or book.

• Contact information shared between Users for the purpose of coordinating Trips.

• Billing addresses and financial information when processed through Stripe or other third-party payment processors.

4.2 Information Collected via Third-Party Services

• Payment information processed via Stripe Connect, including credit/debit card numbers (stored securely by Stripe, not by CrowdCar).

• KYC verification information submitted via third-party identity verification providers (e.g., Persona), including Social Security numbers and government-issued IDs.

• Data collected via Firebase Authentication, Firestore, and related cloud infrastructure.

• Background geolocation data during Trips for safety purposes.

4.3 Information from Other Sources

• We may supplement the information you provide with data from third-party service providers, where legally permitted, including analytics platforms and payment services.

5. How We Use Information

We use your information to:

1. Operate and maintain the App and Services.

2. Process Trip bookings and driver payments.

3. Communicate with Users regarding Trips, updates, and safety notices.

4. Verify identity and eligibility of Users and Drivers.

5. Monitor and moderate content to prevent illegal or disruptive activity.

6. Analyze app usage to improve functionality and user experience.

7. Comply with legal obligations, including tax reporting and safety requirements.

6. Sensitive Personal Information

We treat sensitive personal information with heightened care. This includes:

• Social Security numbers and government-issued IDs for identity verification.

• Payment information processed via third-party services.

• Any financial account information necessary to process driver payouts.

Sensitive information is used solely for the purposes described in this Privacy Policy and is protected using industry-standard security measures.

7. Sharing and Disclosure of Personal Information

CrowdCar does not sell your personal information. We may disclose personal information in the following circumstances:

1. Service Providers: We share information with third-party services necessary to operate the App, including:

   • Payment processors (e.g., Stripe) for processing transactions and driver payouts.

   • Cloud services and database infrastructure (e.g., Firebase, Firestore) for hosting, authentication, and data storage.

   • Identity verification providers (e.g., Persona) for KYC checks.

   • Analytics platforms for monitoring usage trends and app performance.

2. Business Affiliates / Legal Compliance: We may disclose information to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, and safety.

3. User Interactions: Users may voluntarily share contact information with each other for coordinating Trips. CrowdCar is not responsible for information Users share directly with other Users.

4. Third-Party Integrations: If you use optional integrations (e.g., MapBox for mapping), information may be shared as necessary to provide that functionality.

8. Messaging and Communication

All in-app messaging between Users must be strictly related to Trips or the operation of CrowdCar. Users may exchange phone numbers or other contact information at their discretion. CrowdCar does not monitor the content of communications beyond ensuring compliance with prohibited activities (e.g., harassment, illegal activity).

9. Payment Information

• All payments are processed through Stripe or other authorized payment processors. CrowdCar does not store credit card information directly.

• Drivers may adjust Trip costs but cannot earn profit, and any pricing above reimbursement for mileage or expenses is prohibited.

• Stripe fees are non-refundable. Refunds for cancelled Trips will only cover amounts actually received by CrowdCar minus processing fees.

10. Retention of Information

We retain personal information for as long as you maintain an active account. Upon account deactivation or deletion, personal information may be retained for an additional 84 months (7 years) to comply with legal obligations or resolve disputes. Sensitive personal information is stored only as long as necessary for these purposes.

11. Security

We implement industry-standard technical, administrative, and physical safeguards to protect personal information, including encryption for sensitive data in transit and secure storage of database records. However, no method of transmission over the internet or electronic storage is completely secure. Users acknowledge this inherent risk.

12. User Rights

Depending on applicable state and federal laws, Users may have the right to:

1. Access or request a copy of personal information.

2. Correct or update inaccurate information.

3. Delete certain information.

4. Opt out of certain processing activities where required by law.

Requests can be submitted to [Insert Privacy Contact Email].

13. Tracking Technologies

The App may use the following technologies:

• Cookies or web beacons for app functionality and analytics.

• MapBox SDK for mapping and navigation during Trips.

• Firebase Analytics to monitor app usage patterns.

These technologies do not sell personal information and are used solely for operational purposes.

14. Children

The App is not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If we become aware of any such information, we will take steps to delete it promptly.

15. Modifications to Privacy Policy

CrowdCar reserves the right to update this Privacy Policy at any time. Updates will be effective upon posting to the App. Users are encouraged to review this Privacy Policy periodically. Continued use of the Services constitutes acceptance of the updated Privacy Policy.

16. International and Ohio-Specific Restrictions

• During the trial phase, all Trips must take place entirely within Ohio. Drivers are responsible for ensuring Trips comply with this limitation.

• Users accessing the App from outside the United States do so voluntarily and assume responsibility for complying with local laws.

17. Contact Information

Questions or concerns about this Privacy Policy or data practices may be directed to:

CrowdCar LLC

6545 Market Ave.

North STE 100

North Canton, OH 44721

United States

Phone: ‪(234) 203-2035‬

Email: hello@crowdcarapp.com